props to support at intego
Recently I purchased and installed Intego’s Content Barrier X4 for Mac, a program for blocking access to web sites that contain objectionable content, as well as filtering predatory phrases on chats and other things like that. (For those of you who are curious as to what constitutes a predatory phrase, “don’t tell your parents” is one such phrase). I realized that since the kids are starting to use sites like pbskids.org and uptoten.com that I should have some sort of filtering system in place.
I’m not sure whether it’s my own jaded attituted to customer support these days, but I was pleasantly surprised by how quick the support team at Intego responded to my question and with the correct answer/solution to my problem. Let’s see, looking at my emails, I submitted my support ticket at 10:48AM, and I got my response at 10:54AM. That’s 8 minutes, folks. Very impressed!
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Tags: support, intego, tech, software
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